DATE: WEDNESDAY 29 FEBRUARY 2012

VENUE: REGENTS PARK, LONDON NW1

COST: £120.00 + VAT per person - BOOK NOW

LAST DATE FOR BOOKING: MONDAY 20th FEBRUARY

DOES YOUR WORK BRING YOU INTO SITUATIONS OF POTENTIAL CONFLICT?

Then this is just the course for you!

At the end of this one-day course, LANTRA accredited, delegates will be confident that they can deal sensitively with difficult situations and difficult people, achieving the best possible outcome for all concerned.

They will be able to:

1. Gain confidence that their communication and conflict handling skills will enable them to handle, competently, difficult situations involving a range of people

2. Prevent difficult situations/conflict situations from getting worse in an authoritative but understanding way

3. Utilise agreed ‘best practice’ for dealing with conflict at work in a discreet and sensitive way

4. Apply their ‘learning’ immediately and review progress regularly with their colleagues and supervisors

Previous delegates, including people from schools, golf clubs, public parks and community sports facilities, have said they learnt how to:

• "Defuse the Bomb"
• Speak to people appropriately
• Be calm and attentive, and not intimidated
• Be more confident
• Reiterate their views
• Use appropriate techniques
• Deal with different forms of conflict
• Not antagonise people or put them in the wrong

BOOK NOW or contact chris@pitchcare.com for further details